As well as promoting established quality management principles, the revised ISO 9001:2015 standard includes a stronger customer focus. It looks at the motivation of senior managers and the processes they follow to implement continual improvement policies. By using ISO 9001:2015, your business can benefit from consistently providing customers with high quality products and services. But we see your customers in a broader sense. Your company needs to provide benefits for society at large otherwise one day you will be stuck.
The process of continual improvement ensures your business becomes more efficient, reduces errors and maintains a high standard of service delivery. As well as saving you money, this will help you comply with many regulatory requirements. It is also good for your brand because your customers will always receive the products or services they desire. At the same time, improved operational efficiency can increase employee job satisfaction.